How to Buy

Head to the Shop to browse all active listings. You can filter by product type (rods, reels, flies, lines, waders), sort by price or newest, and search by brand or keyword.

Each listing shows the seller's description, condition rating, photos, and price including any shipping estimate. Click a listing to see full details and the seller's profile.

See something you might want later? Save it to your Saved Listings to keep track of it. You'll need to be signed in to save listings.

Click Add to Cart on any listing. Your cart is stored locally in your browser — you don't need an account to add items.

For fly listings that come in multiple hook sizes, you'll select the size you want before adding to cart. Each size tracks its own inventory, so you'll only see sizes the seller has in stock.

You can buy from multiple sellers in a single checkout. Your cart handles the grouping automatically — each seller's items are treated as a separate order behind the scenes.

When you're ready, go to your Cart and proceed to checkout. You'll be taken to a Stripe-hosted checkout page to enter your payment and shipping address.

Stripe accepts all major credit and debit cards. Your card details are handled entirely by Stripe — Caddis Shack never sees or stores your payment information.

Once payment is confirmed, you'll receive a confirmation email with your order details. At this point, your money is held in escrow — it will not be released to the seller until your order is delivered.

After payment clears, the seller has 3 days to generate a prepaid USPS shipping label through the platform. You'll receive an email with your tracking number the moment the label is created.

All shipments are tracked via EasyPost. You can follow your package from carrier scan through delivery directly from your Orders page.

From any listing page or your orders page, you can open a direct message thread with the seller. This is the best place to ask about item specifics before buying, or to coordinate on shipping if something unexpected comes up.

Message threads are one-per-listing — if you've messaged a seller about a listing before, your conversation history is preserved.

For platform-level issues (disputes, refund requests, account problems), reach out to us directly at support@caddisshack.com.

When your package arrives, the platform will detect delivery automatically via EasyPost tracking. You can also confirm delivery manually from your Orders page at any time if tracking is delayed.

Once delivery is confirmed, the escrow releases and the seller receives their payout. If the tracking shows delivered but you haven't received your package, contact us at support@caddisshack.com before confirming delivery.

If 10 days pass after shipment with no delivery confirmation, the escrow releases automatically. This backstop exists to ensure sellers are paid even when tracking data is incomplete — if you have a problem, contact us before that window closes.